So after a long Blizzard GM conversation, I was at a loss. This player was using a similarly named toon to infiltrate other guilds. I was talking to another guild leader while I was talking to the Blizzard GM. This guy has stolen 400G and hundreds of gold in goods by using this confusing name.
Kestrel said I should have asked to elevate the issue. That is totally “Get what you want from customer service 101.” *smacks forehead*. I am still reacting emotionally to this situation. He also suggested I should go to the Customer Service forum and post about it there. Well here is hoping.